Privacy Policy

1. Introduction

Electro S ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online electronics store.

We operate in Quebec, Canada, and comply with:

• Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25)
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• Other applicable Canadian privacy laws and regulations

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Create an account: Name, email address, phone number, password
• Place an order: Billing and shipping address, payment information
• Contact us: Name, email address, phone number, message content
• Subscribe to newsletters: Email address, communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Device identifiers and characteristics

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookies through your browser settings, but disabling cookies may limit some website functionality.

2.4 Payment Information

Payment information (credit card numbers, billing details) is processed securely through third-party payment processors. We do not store complete credit card information on our servers.

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Order fulfillment: Processing and delivering your orders, sending order confirmations and updates
• Customer service: Responding to inquiries, providing support, handling returns and refunds
• Account management: Creating and maintaining your account, managing preferences
• Marketing: Sending promotional emails, newsletters, and special offers (with your consent)
• Website improvement: Analyzing usage patterns, improving user experience, developing new features
• Security: Detecting and preventing fraud, protecting against security threats
• Legal compliance: Complying with legal obligations, enforcing our terms and conditions

4. Legal Basis for Processing (Quebec Law 25)

Under Quebec's Law 25, we process your personal information based on:

• Consent: You have given explicit consent for specific purposes (e.g., marketing communications)
• Contract performance: Processing is necessary to fulfill our contract with you (e.g., order fulfillment)
• Legal obligations: Processing is required to comply with applicable laws (e.g., tax records)
• Legitimate interests: Processing is necessary for legitimate business purposes that do not override your rights

5. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information with:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processors (Stripe, PayPal, etc.)
• Shipping and logistics companies
• Email service providers
• Cloud hosting providers
• Analytics services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or that of others.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

6. Your Privacy Rights

Under Quebec and Canadian privacy laws, you have the following rights:

6.1 Right to Access

You have the right to request access to the personal information we hold about you and receive a copy of that information.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information.

6.3 Right to Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions (e.g., records we must retain for tax or legal purposes).

6.4 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time. This includes unsubscribing from marketing communications.

6.5 Right to Data Portability

You have the right to request your personal information in a structured, commonly used format and transfer it to another service provider.

6.6 Right to Object

You have the right to object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at contact@electroshop.com. We will respond to your request within 30 days as required by law.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls and intrusion detection
• Access controls and authentication mechanisms
• Regular security audits and updates
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Account information: Retained while your account is active and for a reasonable period after closure
• Order history: Retained for at least 7 years for tax and legal compliance
• Marketing data: Retained until you withdraw consent or unsubscribe
• Website analytics: Aggregated data may be retained indefinitely

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Canada. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Quebec and Canadian privacy laws, including:

• Standard contractual clauses
• Data protection agreements with service providers
• Compliance with applicable cross-border data transfer regulations

10. Privacy of Minors

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@electroshop.com.

11. Third-Party Links

Our website may contain links to third-party websites, including manufacturer websites and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Privacy Breach Notification

In accordance with Quebec's Law 25, if we experience a data breach that poses a risk of serious harm to you, we will:

• Notify you as soon as feasible
• Notify the Commission d'accès à l'information du Québec (CAI)
• Keep a register of privacy incidents
• Take appropriate measures to mitigate the breach and prevent future incidents

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

For significant changes that affect your rights, we will provide additional notice, such as sending an email notification or displaying a prominent notice on our website.

14. Contact Us and Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

We will make reasonable efforts to respond to your inquiry within 30 days.

15. Regulatory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to file a complaint with: